Terms & Condition

Welcome to Aqua Filter. These Terms & Condition govern your use of our website and your purchase of products from our ecommerce store in Pakistan. By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

These terms are provided as general business policy content for customers of Aqua Filter and are not legal advice. For case-specific help, please contact our support team at [email protected].

Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others, restrict website use, or damage the website or its services.

• You must provide accurate and current information when placing an order or contacting us.
• You must not misuse the website, attempt unauthorized access, or interfere with its normal operation.
• Product content, descriptions, images, and website materials are for general information and shopping purposes.

Products and Availability

We aim to display product details, specifications, pricing, and availability as accurately as possible. However, product listings may occasionally contain errors, omissions, or outdated information.

• All products are subject to availability.
• We may update, discontinue, or modify products without prior notice.
• Product images are for illustration and may vary slightly from the actual item.

Pricing

All prices shown on the website are listed in the applicable selling format used by Aqua Filter for customers in Pakistan unless otherwise stated. We reserve the right to change prices at any time without prior notice.

• Pricing errors may occur and may be corrected at our discretion.
• If an obvious pricing error affects your order, we may contact you for instructions or cancel the order and notify you.
• Shipping charges, if applicable, may be added at checkout or communicated during order confirmation.

Orders and Acceptance

When you place an order, it is treated as a request to purchase products from us. Receipt of an order confirmation does not always mean final acceptance.

• We reserve the right to accept or decline any order.
• Orders may be cancelled or limited due to stock issues, pricing errors, suspected fraud, incomplete information, or service area limitations.
• We may contact you to verify details before processing an order.

Payments

Orders must be paid using the payment methods made available on the website or otherwise offered by Aqua Filter. By submitting payment details, you confirm that you are authorized to use the selected payment method.

• Payment must be successfully completed before dispatch unless cash on delivery or another approved method is offered.
• We may refuse or cancel orders where payment cannot be verified or completed.
• Basic transaction information may be processed for billing, fraud prevention, and customer support purposes.

Shipping and Delivery

We aim to process and ship orders within reasonable timeframes. Delivery estimates are provided for convenience only and are not guaranteed unless clearly stated otherwise.

• Shipping times may vary based on location, courier operations, public holidays, weather, and stock availability.
• Risk of delay may pass through courier handling once the shipment is dispatched.
• You are responsible for providing an accurate shipping address and contact details.

Accounts and Customer Information

If you create an account, you are responsible for keeping your account information secure and accurate.

• You are responsible for activities carried out through your account.
• You should notify us promptly if you suspect unauthorized use of your account.
• We may suspend or restrict accounts involved in misuse, fraud, or policy violations.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund & Return Policy. Please review that policy before placing an order.

If you receive a damaged, defective, or incorrect item, please contact [email protected] as soon as possible for assistance.

Limitation of Liability

To the extent permitted by applicable law, Aqua Filter is not liable for indirect, incidental, special, or consequential losses arising from use of the website, delays, interruptions, or product use beyond the purchase value of the relevant order.

• Website access may occasionally be interrupted for maintenance or technical reasons.
• We do not guarantee that the website will always be error-free, uninterrupted, or free from technical issues.
• Customers are responsible for ensuring that products are suitable for their intended use before purchase and installation.

Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, or order support. Their services may be subject to their own operating terms and policies.

Changes to These Terms

We may update these Terms & Condition from time to time to reflect changes in our business, website, products, or customer service practices. The updated version will apply once posted on the website.

Contact Us

If you have questions about these terms or need support with an order, please contact Aqua Filter at [email protected]. For case-specific help, customers should contact support directly.